Privacy policy

1. Introduction

See U ("we", "us", "our") is committed to protecting your privacy and your personal data. This Privacy policy explains how we collect, use, store, and protect your information when you use our products and services, including the See U app, See U Vision smart glasses, and this website.

This policy is aligned with Brazil’s Lei Geral de Proteção de Dados (LGPD, Law 13,709/2018) and other applicable data protection laws.

2. Data we collect

2.1. Data you provide

• Full name, email, phone, and address
• Account and profile information
• Payment data (processed by secure partners)
• Messages you send to our support team
• In-app preferences and settings

2.2. Data collected automatically

• App and website usage information
• Location data (when you allow it)
• Device information (model, operating system, version)
• IP address and browsing data
• Cookies and similar technologies

2.3. Sensitive data

Because our products are designed for people with visual impairment, we may collect information related to your condition to personalize and improve your experience. This data is handled with the highest level of security and confidentiality, as required by the LGPD.

3. How we use your data

We use your personal data to:

• Provide, operate, and improve our products and services
• Personalize your experience and adapt features to your needs
• Process transactions and send confirmations
• Send important communications about products and updates
• Provide technical support and customer care
• Run analytics and research to improve our services
• Comply with legal and regulatory requirements
• Protect against fraud and malicious activity
• Send newsletters and marketing materials (with your consent)

4. How we share data

We do not sell your personal data. We may share information only in the following cases:

• Service providers: Companies that help us operate the service (hosting, payments, analytics)
• Business partners: NGOs, companies, and government partners (with your consent)
• Legal obligations: When required by law or court order
• Protection of rights: To protect our rights, privacy, security, or property
• Corporate transactions: In a merger, acquisition, or sale of assets

5. Data security

We use strong technical and organizational measures to protect your data:

• Encryption in transit and at rest (AES-256)
• Multi-factor authentication and strict access controls
• Ongoing security monitoring and threat detection
• Regular security and compliance audits
• Team training on data protection
• Regular backups and disaster recovery plans

6. Your rights (LGPD)

Under the LGPD, you have the following rights:

• Confirmation and access: Know if we process your data and access it
• Rectification: Correct incomplete, inaccurate, or outdated data
• Anonymization, blocking, or erasure: Of unnecessary data or data processed in violation of the law
• Portability: Receive your data in a structured format
• Erasure: Request deletion of data processed on the basis of consent
• Information about sharing: Who we share your data with
• Withdrawal of consent: Revoke your consent at any time
• Objection: Object to certain processing of your data

To exercise your rights, contact us at: contato@seeu.digital

7. Data retention

We keep personal data only for as long as needed for the purposes described in this policy, unless a longer retention period is required or allowed by law. After that, we will delete or anonymize your data securely.

8. Cookies and similar technologies

We use cookies and similar technologies to improve your experience. For more information, read our Cookie policy.

9. Changes to this policy

We may update this Privacy policy from time to time. We will notify you of important changes by email or a notice on our website. The “last updated” date at the top of this page will always reflect the latest version.